search query: @indexterm SERVICE MANAGEMENT / total: 228
reference: 149 / 228
Author: | Quartapelle, A. |
Title: | E costellata di errori, la strada verso la qualita. |
Journal: | Impresa
1992 : 5, p. 38-46 |
Index terms: | SERVICE MANAGEMENT SERVICE INDUSTRIES QUALITY TOTAL QUALITY MANAGEMENT |
Language: | ita |
Abstract: |
SCIMA