search query: @indexterm SERVICE MANAGEMENT / total: 228
reference: 148 / 228
| Author: | Negro, G. |
| Title: | Alla ricerca di un modello per la qualita nei servizi. |
| Journal: | Impresa
1992 : 5, p. 47-51 |
| Index terms: | SERVICE MANAGEMENT TOTAL QUALITY MANAGEMENT QUALITY QUALITY CONTROL MODELS |
| Language: | ita |
| Abstract: |
SCIMA