search query: @indexterm SERVICE MANAGEMENT / total: 228
reference: 143 / 228
| Author: | Raffio, T. |
| Title: | Quality award winner: Quality and delta dental plan of Massachusetts. |
| Journal: | Sloan Management Review
1992 : FALL, VOL. 34:1, p. 101-110 |
| Index terms: | TOTAL QUALITY MANAGEMENT WORKER PARTICIPATION SERVICE MANAGEMENT MANAGEMENT TECHNIQUES |
| Language: | eng |
| Abstract: |
SCIMA