search query: @indexterm SERVICE MANAGEMENT / total: 228
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| Author: | Dierdonck, R. van |
| Title: | Success Strategies in a Service Economy |
| Journal: | European Management Journal
1992 : SEP, VOL. 10:3, p. 365-373 |
| Index terms: | SERVICE AFTER-SALES SERVICE SERVICE MANAGEMENT |
| Language: | eng |
| Abstract: |
SCIMA