search query: @indexterm SERVICE MANAGEMENT / total: 228
reference: 139 / 228
Author: | Marchal, M. Ammann, J. |
Title: | Wie sieht eine moderne kundenorientierte Service-Organisation aus? |
Journal: | Management-Zeitschrift Industrielle Organisation
1992 : VOL. 61:11, p. 45-49 |
Index terms: | AFTER-SALES SERVICE CUSTOMERS SERVICE MANAGEMENT QUALITY ELECTRONIC DATA PROCESSING |
Language: | ger |
Abstract: |
SCIMA