search query: @indexterm SERVICE MANAGEMENT / total: 228
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| Author: | Schneider, B. Bowen, D.E. |
| Title: | The service organization: human resources management is crucial |
| Journal: | Organizational Dynamics
1993 : SPRING, VOL. 21:4, p. 39-52 |
| Index terms: | SERVICE MANAGEMENT QUALITY HUMAN RESOURCE MANAGEMENT |
| Language: | eng |
| Abstract: |
SCIMA