search query: @indexterm SERVICE MANAGEMENT / total: 228
reference: 127 / 228
| Author: | Stark, S. Schmengler, H. J. |
| Title: | Qualitätskarte noch nicht ausgereizt: Studie über Servicetrends in der Reprographiebranche. |
| Journal: | Absatzwirtschaft
1995 : NOV, p. 102, 104, 114, 116-117 |
| Index terms: | SERVICE MARKETING SERVICE MANAGEMENT CUSTOMER RELATIONS CONSUMER SATISFACTION PHOTOGRAPHIC EQUIPMENT INDUSTRY |
| Language: | ger |
| Abstract: |
SCIMA