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| Author: | Babad, Y. Saharia, A. Dada, M. |
| Title: | An appointment-based service center with guaranteed service |
| Journal: | European Journal of Operational Research
1996 : MAR 8, VOL. 89:2, p. 246-258 |
| Index terms: | STOCHASTIC PROCESSES SERVICE MANAGEMENT GUARANTEES |
| Language: | eng |
| Abstract: | Customers are scheduled to arrive at periodic scheduling intervals to receive service from a single server system. A customer must start receiving service within a given departure interval; if this is not the case, the system will pay a penalty and/or transfer the customer to another facility at the system's cost. A complete transient and steady-state analysis of the system is given, the optimal scheduling and departure intervals are determined, and the virtual work in the system is analysed. |
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