search query: @indexterm SERVICE MANAGEMENT / total: 228
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| Author: | Reichheld, F. |
| Title: | Leren van weglopende klanten. |
| Journal: | Holland Management Review
1996 : 47, p. 10-23 |
| Index terms: | SERVICE MANAGEMENT SERVICE QUALITY CUSTOMER RELATIONS CONSUMER RESEARCH LOYALTY |
| Language: | dut |
| Abstract: |
SCIMA