search query: @indexterm SERVICE MANAGEMENT / total: 228
reference: 117 / 228
Author: | Berkley, B.J. Gupta, A. |
Title: | Informatie en kwaliteit in de dienstensector. |
Journal: | M&O Quarterly
1996 : 1, p. 28-57 |
Index terms: | SERVICE MANAGEMENT SERVICE QUALITY SERVICE INDUSTRIES QUALITY CONTROL INFORMATION TRANSFER |
Language: | dut |
Abstract: |
SCIMA