search query: @indexterm SERVICE MANAGEMENT / total: 228
reference: 105 / 228
Author: | Dijk, N.M. van |
Title: | Call-centers. Het meten en optimaliseren van prestatie. |
Journal: | Management & Informatie
1997 : VOL. 5:1, p. 33-40 |
Index terms: | PERFORMANCE MEASUREMENT OPTIMIZATION SERVICE QUALITY SERVICE MANAGEMENT |
Language: | dut |
Abstract: |
SCIMA