search query: @indexterm SERVICE MANAGEMENT / total: 228
reference: 67 / 228
Author: | Spilker, E. M. |
Title: | Sind Investgüterhersteller servicebereit? |
Journal: | Absatzwirtschaft
1999 : SEP, p. 114, 117-118 |
Index terms: | SERVICE MARKETING CAPITAL GOODS CUSTOMER RELATIONS SERVICE MANAGEMENT QUALITY |
Language: | ger |
Abstract: |
SCIMA