search query: @indexterm Service management / total: 228
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Author: | Enz, C. A. Potter, G. Siguaw, J. A. |
Title: | Service more segments and offering more products. |
Journal: | Cornell Hotel and Restaurant Administration Quarterly
1999 : DEC, VOL. 40:6, p. 54-62 |
Index terms: | Hotel management Tourism Service management Service industries Total quality management |
Language: | eng |
Abstract: | This study shows that a hotel that expands its variety of products and guest services not only achieves an increase in revenues, but also has higher profitability than when it offers fewer products and services. |
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