search query: @indexterm Service management / total: 228
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| Author: | Schnoebelen, S. C. Aerne, D. J. Miller, C. G. |
| Title: | Leveraging maintenance through strategic performance measures (part 1) |
| Journal: | Journal of Cost Management
1999 : SEP-OCT, VOL. 13:5, p. 11-22 |
| Index terms: | Cost effectiveness Cost benefit analysis Managerial activities Service management |
| Language: | eng |
| Abstract: | This discussion highlights the potential value being lost by organizations that have not integrated maintenance into the product or service delivery process. |
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