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| Author: | Stylianou, A. C. Kumar, R. L. |
| Title: | An Integrative Framework for IS Quality Management |
| Journal: | Communications of the ACM
2000 : SEP, VOL. 43:9, p. 99-104 |
| Index terms: | MANAGEMENT QUALITY INFORMATION INFORMATION TECHNOLOGY |
| Language: | eng |
| Abstract: | This paper considering issues relating to multiple stakeholder groups, products, service, and process quality is important for managing IS quality. This framework represents a contribution to both the practice as well as the research of how the IS function should be managed. From the practical perspective, the framework along with the discussion of many issues relating to the implementation and management of an IS quality system can be used to introduce and pursue a philosophy of total IS quality. From the research perspective, the framework integrates and fills the gap in the existing literature, and proposes new research questions. |
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