search query: @indexterm SERVICE MANAGEMENT / total: 228
reference: 33 / 228
Author: | Pullman, M. E. Thompson, G. M. |
Title: | Evaluating capacity- and demand-management decisions at a ski resort |
Journal: | Cornell Hotel and Restaurant Administration Quarterly
2002 : DEC, VOL. 43:6, p. 25-36 |
Index terms: | Hotel and catering industry Service management Consumer behaviour |
Language: | eng |
Abstract: | The model reveals some effective and not-so-effective ways to manipulate customers' behaviour to minimize their waiting times in service queues. |
SCIMA