search query: @indexterm SERVICE MANAGEMENT / total: 228
reference: 16 / 228
| Author: | |
| Title: | Services. Special report |
| Journal: | Airline Business
2005 : JAN, VOL. 21:1, p. 39-51 |
| Index terms: | Airlines Service management |
| Language: | eng |
| Abstract: | On-board food and in flight entertainment are being reinvented as profit centres as carriers seek new streams of revenue. Offshore outsourcing of back-room services is also set to grow. Offshore outsourcing of back-room services is also set to grow, although the industry is more reluctant to hand over ground handling to the new breed of global providers. |
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