search query: @indexterm KNOWLEDGE-BASED SYSTEMS / total: 228
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| Author: | Racherla, P. Hu, C. |
| Title: | A framework for knowledge-based crisis management in the hospitality and tourism industry |
| Journal: | Cornell hospitality quarterly: hospitality leadership through learning
2009 : NOV, VOL. 50:4 p. 561-577 |
| Index terms: | crisis management tourism tourist industry knowledge-based systems knowledge management |
| Language: | eng |
| Abstract: | The article argues that crisis management, disaster recovery, and organizational continuity are vital areas of competence for both managers of individual businesses and the entire tourist destinations. A framework, which includes knowledge management principles to improve the effectiveness of crisis planning and management for tourism and hospitality industries is developed. Furthermore, a typology based on the knowledge needs and perceptions of lodging operators in Philadelphia area is formulated. |
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