search query: @indexterm SERVICE MANAGEMENT / total: 228
reference: 220 / 228
Author: | Ozment, J. Chard, D. N. |
Title: | Effects of customer service on sales : An analysis of historical data. |
Journal: | International Journal of Physical Distribution and Materials Management
1986 : VOL. 16:3, p. 14-28 |
Index terms: | PHYSICAL DISTRIBUTION CUSTOMERS SALES MARKETING SERVICE MANAGEMENT SALES PROMOTION |
Language: | eng |
Abstract: |
SCIMA