search query: @indexterm SERVICE MANAGEMENT / total: 228
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| Author: | Bowen, D. E. |
| Title: | Managing customers as human resources in service organizations. |
| Journal: | Human Resource Management
1986 : FALL, VOL. 25:3, p. 371-383 |
| Index terms: | SERVICE MANAGEMENT CUSTOMERS PERSONNEL MANAGEMENT |
| Language: | eng |
| Abstract: |
SCIMA