search query: @indexterm SERVICE MANAGEMENT / total: 228
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| Author: | Berry, L. L. Parasuraman, A. Zeithaml, V. A. |
| Title: | The service-quality puzzle. |
| Journal: | Business Horizons
1988 : SEP-OCT, VOL. 31:5, p. 35-43 |
| Index terms: | SERVICE MANAGEMENT QUALITY |
| Language: | eng |
| Abstract: |
SCIMA