search query: @indexterm SERVICE MANAGEMENT / total: 228
reference: 200 / 228
Author: | Powers, T. L. |
Title: | Identify and fulfill customer service expectations. |
Journal: | Industrial Marketing Management
1988 : NOV, VOL. 17:4, p. 273-276 |
Index terms: | INDUSTRIAL MARKETING SERVICE MANAGEMENT |
Language: | eng |
Abstract: |
SCIMA