search query: @indexterm SERVICE MANAGEMENT / total: 228
reference: 185 / 228
| Author: | Webster, B. |
| Title: | Beyond the mechanics of HRD. *KWIK-FIT HOLDINGS (!Human resource development) |
| Journal: | Personnel Management
1990 : MAR, VOL. 22:3, p. 44-47 |
| Index terms: | PERSONNEL MANAGEMENT SERVICE INDUSTRIES SERVICE MANAGEMENT |
| Language: | eng |
| Abstract: | The old mechanical model of human resource development with its focus on performance appraisal is not good enough if we really want to improve business. A new integrated human resource development is the answer to the question. This means that if you want to have human resource that is skilled, flexible, innovative, co-operative and productive, you must manage the environment in which they live. A good example of this is Kwik-Fit centres where almost 3000 employees produce a consistently high level of consumer service. |
SCIMA