search query: @indexterm SERVICE MANAGEMENT / total: 228
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| Author: | Schrambach, G. |
| Title: | La mesure de la qualit dans les socits de service |
| Journal: | Banque
1991 : JAN, 512, p. 20-22 |
| Index terms: | SERVICE INDUSTRIES SERVICE MANAGEMENT QUALITY |
| Language: | fre |
| Abstract: |
SCIMA