search query: @indexterm SERVICE MANAGEMENT / total: 228
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| Author: | Coppola, B. Di Stefano, F. Franchina, G. |
| Title: | Front-office fattore cruciale per i servizi. |
| Journal: | Impresa
1991 : 4, p. 107-113 |
| Index terms: | SERVICE INDUSTRIES CONSUMER SATISFACTION SERVICE MANAGEMENT |
| Language: | ita |
| Abstract: |
SCIMA