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| Author: | Flynn, G. |
| Title: | A flight plan for success (Krisenmanagement) |
| Journal: | Workforce
1997 : JUL, VOL. 76:7, p. 72-74,76-78 |
| Index terms: | |
| Freeterms: | PERSONALFÜHRUNG |
| Language: | eng |
| Abstract: | In 1994, Continental Airlines had unhappy customers, unhappy employees and a profit loss of 138 millions. Its future looked grim until a new group of executives including a progressive group of HR professionals came on board. Their strategy was simple: to have satisfied customers, the company had to have satisfied employees who cared about pleasing the customers. Their programs got the airline where it wanted to go: to the top. |
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