search query: @indexterm SYSTEMS SCIENCE / total: 23
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| Author: | Lesaint, D. Voudouris, C. Azarmi, N. |
| Title: | Dynamic workforce scheduling for British Telecommunications plc |
| Journal: | Interfaces
2000 : JAN-FEB, VOL. 30:1, p. 45-56 |
| Index terms: | Operational research Telecommunications industry Human resource management Systems science United Kingdom |
| Freeterms: | Workforce |
| Language: | eng |
| Abstract: | The article deals with the work management system of British Telecommunications plc. To allocate work efficiently, BT developed Work Manager, an information system that automates work mansgement and field communications. In 1996, the Intelligent Systems Research group of BT enhanced Work Manager witha dynamic scheduler based |
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