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| Author: | Fougere, K. T. |
| Title: | The future role of the systems analysts as a change agent |
| Journal: | Journal of Systems Management
1991 : NOV, VOL. 42:11, p.6-9 |
| Index terms: | SYSTEMS ANALYSIS ORGANIZATIONAL CHANGE COMPUTER USERS ATTITUDES SURVEYS INFORMATION SYSTEMS INNOVATION |
| Language: | eng |
| Abstract: | In order to be an effective change agent , a systems analyst must both understand the technical aspects of a system and have the ability to evaluate the consequences of the system for the client. An effective change agent must work to educate both parties, technicians and end users, as to the needs of each other. Based on research results a number of actions and attitudes are listed as success factors during the change process. Using diffusion theory as a framework, five attributes of innovation and five steps of the innovation-decision process are discussed. Seven main roles of the information systems change agent are identified. |
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