search query: @indexterm CONSUMER INFORMATION / total: 234
reference: 52 / 234
Author: | Kolm, R. Fichte, M. |
Title: | Call Center: Das Lächeln am heissen Draht |
Journal: | Markenartikel
1996 : VOL. 58:10, p. 462, 464, 466 |
Index terms: | SERVICE MARKETING CONSUMER SATISFACTION CONSUMER INFORMATION COMPETITIVE ADVANTAGE CUSTOMER RELATIONS GERMANY |
Language: | ger |
Abstract: |
SCIMA