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| Author: | Desouza, K.C. |
| Title: | The difficulties of measuring KM |
| Journal: | Knowledge Management Review
2006 : NOV/DEC, VOL. 9:5, p. 6-7 |
| Index terms: | knowledge management measurement |
| Language: | eng |
| Abstract: | This article deals with the barriers of knowledge management (KM) measurement with current and new directions that organizations are taking. While management seeks a hard numbers-based return on investment (ROI), the reality is a people-based concept that is difficult to judge, let alone translate into a spreadsheet. |
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