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Author:Stremersch, S.
Wuyts, S.
Frambach, R.T.
Title:The purchasing of full-service contracts: an exploratory study within the industrial maintenance market
Journal:Industrial Marketing Management
2001 : JAN, VOL. 30:1, p. 1-12
Index terms:SERVICE
MAINTENANCE
SALES
MANUFACTURING INDUSTRY
Language:eng
Abstract:Increasingly, companies are extending their pruduct/service offerings, providing customers with full-service contracts. The objective of this study is to obtain enhanced insight in the factors and conditions that underlie the purchase of a full-service contract.
SCIMA record nr: 220689
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