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| Author: | St. John, W. D. |
| Title: | Profit from criticism |
| Journal: | Personnel Journal
1990 : JUL, VOL. 69:7, p. 30, 33-34 |
| Index terms: | MANAGEMENT FEEDBACK INFORMATION SYSTEMS ORGANIZATIONAL COMMUNICATION MANAGERIAL ACTIVITIES MANAGEMENT STYLES INDIVIDUAL BEHAVIOUR |
| Language: | eng |
| Abstract: | Even the most popular, competent and well-intendent managers and human resources professionals can expect periodic negative feedback. The ability to profit from criticism is fundamental to any manager's success. Most people respect managers who take a proactive approach to criticism. It is shown how someone's attitudes toward criticism can be improved. The cardinal sin when receiving this feedback (valid or invalid) is to get angry, become highly defensive, counterattack with a critical blast of your own and ultimately become immune to any criticism. Several proven principles and techniques are offered which can help to profit from criticism: take charge of your emotions, evaluate the source, demonstrate sincerity, hear what is being said, and many others. |
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