search query: @indexterm PUBLIC SERVICES / total: 243
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| Author: | McNulty, T. |
| Title: | Redesigning public services: challenges of practice for policy |
| Journal: | British Journal of Management
2003 : DEC, VOL. 14: Special Issue, p. S31-S45 |
| Index terms: | Change Public services Public policy |
| Language: | eng |
| Abstract: | A challenge within contemporary public policy to change professional practices and relations to improve public services is observed in this article. The main focus of attention is policy-makers' advocacy of process redesign as a best-practice mechanism for effecting change in public-sector organizations. In both theory and method the article pays attention on an interest in public policy and practice with mainstream developments in the field of organization and management studies. |
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