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| Author: | Wong, S. Pang, L. |
| Title: | Motivators to creativity in the hotel industry - perspectives of managers and supervisors |
| Journal: | Tourism Management
2003 : OCT, VOL. 24:5, p. 551-559 |
| Index terms: | Tourist industry Hotel management Employee motivation Job enrichment |
| Language: | eng |
| Abstract: | The authors try to identify the job-related motivators to creativity as perceived by managers and supervisors in the hotel industry. Two pilot tests using individual in-depth interview and dichotomous selection test were conducted to identify possible motivators. In order to ensure no misunderstanding about the instrument, hotel professionals' comments were sought about the construction of the questionnaire. Listed in decending order of mean value showing the employees' perception of level of importance, the dimensions were: (1) training and development; (2) support and motivation from the top, (3) open policy;(4) recognition; and (5) autonomy and flexibility. |
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