search query: @indexterm Hotel management / total: 248
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| Author: | Ford, R. Heisler, W. McCreary, W. |
| Title: | Leading change with the 5-P model: "Complexing" the Swan and Dolphin Hotels at Walt Disney World |
| Journal: | Cornell hospitality quarterly: hospitality leadership through learning
2008 : MAY, VOL. 49:2, p. 191-205 |
| Index terms: | hotel management leadership change models case studies USA |
| Language: | eng |
| Abstract: | This article presents a '5-P' framework for implementing change, illustrating the application of the framework with a case situation of consolidating the operations at the Swan and Dolphin Hotels at Walt Disney World. The five 'P's are as follows: purpose, priorities, people, process, and proof. While the Swan-Dolphin complexing was not without bumps along the way, the approach resulted in a successful change implementation that saved USD 4 million in annual expenses. |
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