search query: @indexterm RESPONSIBILITY / total: 249
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| Author: | Waddock, S. Bodwell, C. |
| Title: | From TQM to TRM: Total responsibility management approaches |
| Journal: | Journal of Corporate Citizenship
2002 : AUTUMN, 7, p. 113-126 |
| Index terms: | Total quality management Responsibility |
| Language: | eng |
| Abstract: | Managers of the past faced growing quality demands from customers, together with increased capacity of often overseas competitors to meet these demands. Today, however, managers are faced with a more complex set of objectives based on stakeholder demands, leading firms are adopting systems and practices analogous to those on which the quality management movement has been based, now applied to the broader issues of responsibility rather than just quality. To cope with this complexity a set of interdependent managerial practices that parallel total quality management (TQM) which is referred to as total responsibility management (TRM), is emerging. Identified are three main elements that make up the emerging TRM approach: 1. inspiration, or the vision-setting and leadership systems, 2. integration of responsibility management into strategies, as well as employee and other operating practices, and 3. innovation and improvement, incl. assessment and measures, and learning systems. In addition, TRM approaches tend to be based on widely agreed foundational values. Based on ongoing research into practices in global supply chains, this study outlines a generic TRM approach. |
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