search query: @indexterm WARRANTS / total: 25
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| Author: | Eliashberg, J. Singpurwalla, N. D. Wilson, S. P. |
| Title: | Calculating the reserve for a time and usage indexed warranty. |
| Journal: | Management Science
1997 : JUL, VOL. 43:7, p. 966-975 |
| Index terms: | QUALITY CONTROL PRODUCT FAILURES WARRANTS GUARANTEES OPERATIONAL RESEARCH CONSUMER PROTECTION |
| Language: | eng |
| Abstract: | Many products carry a warranty that offers protection for the consumer against low quality. These warranties are often two dimensional. This paper considers the problem of assessing the size of a reserveneeded by the manufacturer to meet future claims for such a two-dimensional warranty. To do this, a class of failure models that describe failure by two scales - time and mileage, for example - must be developed. The first half of the paper is devoted to this development. Then the warranty reserve problem is considered in more detail. The authors propose a decision- theoretic solution, making use of the newly developed reliability model. |
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