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Author:Stockdale, A.
Wood, M.
Title:Building a small expert system for a routine task: a case study
Journal:Management Decision
1992 : VOL. 30:3, p. 46-49
Index terms:ARTIFICIAL INTELLIGENCE
DECISION SUPPORT SYSTEMS
PURCHASING
CASE STUDIES
COST REDUCTION
TASK PERFORMANCE
Language:eng
Abstract:Expert systems are computer programs which can emulate certain functions of human expertise. They are now used in many areas of business. In the last five years a number of software packages have become available, called "shells", which offer the prospect of users building their own systems. They provide a framework into which knowledge can be built. The development of a prototype expert system for evaluating tenders for the supply of freight containers is described. The system was tested using data from a previous tender and was found to save more than 90% of the time normally taken to carry out this function. Further benefits were obtained in improved quality of the analysis and additional cost savings.
SCIMA record nr: 107614
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