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| Author: | Buckley, R. |
| Title: | Communications in adventure tour products: Health and safety in rafting and kayaking |
| Journal: | Annals of Tourism Research
2010 : APR, VOL 37:2 p. 315-332 |
| Index terms: | safety risk languages tourism communication |
| Freeterms: | adventure tourism workplace |
| Language: | eng |
| Abstract: | The article examines the critical incidents involving health and safety communication between staff and clients in kayaking and rafting adventure services. A study of participant observations in non-motorised waterborne adventure tours in 19 different countries was conducted to determine the importance of communication on safety issues. The results indicate that good communication was vital in both maintaining customer satisfaction and rescuing them from dangerous life-threatening situations. |
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