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| Author: | Chatman, J. A. Flynn, F. J. |
| Title: | The influence of demographic heterogeneity on the emergence and consequences of cooperative norms in work teams |
| Journal: | Academy of Management Journal
2001 : OCT, VOL. 44:5, p. 956-974 |
| Index terms: | Demography Team work Work organization |
| Language: | eng |
| Abstract: | Drawing from social categorization theory, the authors find that greater demographic heterogeneity led to group norms emphasizing lower cooperation among student teams and officers from ten business units of a finanial services firm. This effect faded over time. Perceptions of team norms among those moredemographically different from their work group changed more, becoming more cooperative, as a function of contact with other members. Cooperative norms mediated the relationship between group composition and work outcomes. |
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