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| Author: | Hiscock, M. |
| Title: | Climbing the pyramid of excellence at Sasol |
| Journal: | Knowledge Management Review
2003 : SEP/OCT, VOL. 6:4, p. 24-27 |
| Index terms: | Knowledge management Measurement Corporate culture Oil industry Gas industry South Africa |
| Language: | eng |
| Abstract: | In 1998, Sasol, the South African-based oil and gas company, launched a KM program, calling it the "KM Journey", to address a unique set of problems, incl. the need to merge cultures after acquisitions in the U.S. and Europe, and a failure to fully utilize creativity in the company. Here, the author describes how the KM team sought buy-in at all levels of the business, and how they measure effectiveness with a seven-level "Pyramid of Excellence". |
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