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| Author: | Spies, M. Clayton, A.J. Noormohammadian, M. |
| Title: | Knowledge management in a decentralized global financial services provider: a case study with Allianz Group |
| Journal: | Knowledge management research & practice
2005 : MAR, VOL 3:1, p. 24-36 |
| Index terms: | Knowledge management Financial services International Case studies |
| Language: | eng |
| Abstract: | After introducing the overall approach to knowledge management (KM) taken by Allianz Group (here as: A.), two specific solution approaches are presented. The first approach is focused on knowledge (here as: kn.) sharing across various lines of businesses and organizational entities within the A., and the second on improvements of knowledge-workers day-to-day tasks involving document and expert search from various information sources. The setup and the results are reported from a pilot study accompanied by an empirical survey. |
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