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| Author: | Smart, P.A. Maddern, H. Maull, R.S. |
| Title: | Understanding business process management: implications for theory and practice |
| Journal: | British Journal of Management
2009 : DEC, VOL. 20:4, p. 491-507 |
| Index terms: | management financial services case studies theories |
| Freeterms: | business process management |
| Language: | eng |
| Abstract: | In the paper, an empirically validated framework of business process management (BPM) is provided to enable the pursuit of BPM theory. Phase 1 is focused on the development of an initial framework of BPM, derived from a synthesis of current literature. This comprised five key themes, subsequently categorized as BPM 'application components'. The empirical validation is done through case-based research, utilizing semi-structured interviews with managers of a large financial services organization, to explore the framework's dimensions. The results suggest that, in addition to confirming the five 'application components', three additional 'conceptual components' are important. These concepts differentiate BPM from other process management activities, suggesting that developing a prerequisite 'process mindset' being a fundamental component of a BPM approach. |
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