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| Author: | Goldoni, V. Oliveira, M. |
| Title: | Knowledge management metrics in software development companies in Brazil |
| Journal: | Journal of Knowledge Management
2010 : VOL. 14:2, p. 301-313 |
| Index terms: | knowledge management measurement information industry Brazil |
| Freeterms: | computer software |
| Language: | eng |
| Abstract: | The purpose of the article is to analyze knowledge management (here as k.m.) evaluation metrics in software development companies in Brazil from the viewpoint of managers and users by executing a multiple case study in two information technology firms in Brazil. The findings suggest that, according to k.m. objectives and motivations, each company selects an implementation approach that results in certain challenges. It is shown that the differences in the analyzed companies can be related to the adopted k.m. process. It seems possible to affirm that the relevance of a metric depends on the organization's context and the existence of a structured k.m. process. |
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