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| Author: | Hanlon, G. |
| Title: | Institutional forms and organizational structures: homology, trust and reputational capital in professional service firms |
| Journal: | Organization
2004 : MAR, VOL. 11:2, p. 187-210 |
| Index terms: | Bureaucracy Institutional economics Professional organizations Trust |
| Language: | eng |
| Abstract: | It is examined in this paper how professional service companies have used a combination of clan and bureaucratic control techniques to manage change over a 100-year period. Both sets of controls have been present throughout, but the mix between the two has altered to reflect changes in the broader institutional environment. These shifts create new contradictions that eventually undermine theiry very success. |
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