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| Author: | Knights, D. McCabe, D. |
| Title: | Governing through teamwork: reconstituting subjectivity in a call centre |
| Journal: | Journal of Management Studies
2003 : NOV, VOL. 40:7, p. 1587-1619 |
| Index terms: | Call centres Corporate governance Team work |
| Language: | eng |
| Abstract: | The focus of this article is teamworking as a form of governmentality whereby management seeks to govern by distance. The authors explore through a case study of a call centre in a large building society how a discourse of teamworking has begun to impinge upon individuals so as to shape not only how they behave but also how they think, derive meaning and understand the world. |
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