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| Author: | Mitroff, I. I. |
| Title: | Crisis management: Cutting through the confusion. |
| Journal: | Sloan Management Review
1988 : WINTER, VOL. 29:2, p. 15-20 |
| Index terms: | CRISIS MANAGEMENT DISASTERS |
| Language: | eng |
| Abstract: | Genuinely devastating crises, such as Bhopal or the space shuttle crash, appear so random that managers find themselves at a loss to take preventive action. Many even take false comfort in believing their own industry to be somehow immune. In a series of memos to a fictitious CEO, the following question is addressed: Is there a rational way to select which potential crises an organization should prepare for, and which can be "safely" ignored?" The answer is "yes". A model is provided for crisis management to help proactive behavior. A crisis portfolio is designed where the horizontal dimension represents severity, the vertical dimension differentiates between causes of crises. The five phases of crisis management. |
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