search query: @indexterm OPERATIONS MANAGEMENT / total: 280
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| Author: | Jenkins, R. |
| Title: | Enterprise Resource Planning as the Trojan Horse for New Rules of Operations Management |
| Journal: | Creativity and innovation management
2001 : SEP, VOL. 10:3, p. 201-209 |
| Index terms: | ENTERPRISE RESOURCE MANAGEMENT PLANNING OPERATIONS MANAGEMENT |
| Language: | eng |
| Abstract: | From the perspective of the operations management literature, MRP has evolved into MRP II, and now into Enterprise Resource Planning (ERP). This paper develops a framework of analysis for this change, presents a set of small cases, and discusses some implications that can be drawn from the analysis. The three arenas of information use - sense making, knowledge creating, and decision making must be allowed to energize each other and this can only happen if organization wide information systems, such as ERP, respect and empower situated action, enable ambiguity, and allow the use of multiple interpretive frames as managers interact with the situations of operations management. |
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