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| Author: | Northcraft, G. B. Chase, R. B. |
| Title: | Managing service demand at the point of delivery. |
| Journal: | Academy of Management Review
1985 : JAN, VOL. 10:1, p. 66-75 |
| Index terms: | SERVICE MANAGEMENT SERVICE INDUSTRIES PROFESSIONALIZATION CONSUMER DEMAND OPERATIONS MANAGEMENT |
| Language: | eng |
| Abstract: |
SCIMA