search query: @indexterm EMPLOYEE PARTICIPATION / total: 289
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| Author: | Stayer, R. |
| Title: | How I learned to let my workers lead |
| Journal: | Harvard Business Review
1990 : NOV-DEC, VOL. 68:6, p. 66-83 |
| Index terms: | LEADERSHIP MOTIVATION MANAGEMENT CONTROL EMPLOYEE PARTICIPATION MARKET SHARE RESPONSIBILITY |
| Language: | eng |
| Abstract: | In 1980 the author owned a successful, growing sausage company. Commitment was poor, motivation was lousy, the gap between performance and potential was large, and these worried the owner. Over the next five years he reorganized the company. For years he had insisted on his own control, made all decisions, delegated nothing. But he realized, for better market share, he needed an organization whose employees took responsibility for their own work. After several false starts, Stayer gave up much of his own authority. He turned quality control to the workers, they began answering letters of complaint from customers. Rejects went from 5 to 0.5 percent. Employees asked for more responsibility. People took over scheduling, budgeting, big decisions. |
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